Being Visible, Listened to and Respected

Susan Heaton-Wright joins Joanne Lockwood to explore what it really means to be visible, listened to and respected at work, especially for people who are naturally quieter or more reflective. They unpack how social conditioning and workplace norms can lead to introverts being underestimated, overlooked in meetings, and passed over for opportunities despite producing excellent work.

The conversation looks at what happens in group decision-making when louder voices dominate, how leaders and chairs can actively include those who speak less, and why listening is as important as speaking. Joanne and Susan discuss the pitfalls of “meritocracy” when visibility is rewarded over substance, and how meeting dynamics and power cues can shape who feels safe enough to contribute.

Susan shares practical elements of her spoken-communication model, including audience awareness, preparation, managing fear, performance and non-verbal presence, and using voice effectively so others can listen with ease. They also touch on how polarised public debates can shut down curiosity, and why clear, accessible communication builds trust.

Susan also reflects on her background as a professional singer and how finding her voice helped build confidence and presence, connecting that journey to the challenge many people face when stepping into visibility in their working lives.