Stretching imaginations to achieve what's possible

Marcus Cauchi joins Joanne Lockwood to explore what it takes to “stretch imaginations” and move beyond default ways of working that no longer serve people, customers, or organisations. Through stories and practical examples, Marcus argues that received wisdom often survives long after its original purpose has disappeared, and that progress depends on regularly revisiting processes and asking better, more uncomfortable questions.

The conversation focuses on leadership and management: the limits of command-and-control, the link between trust and empowerment, and why many organisations pay lip service to diversity while still punishing difference through “fit” and conformity. Marcus and Joanne discuss psychological safety, constructive conflict, and how better decision-making happens when leaders create conditions for people to have a voice, learn through failure, and collaborate around a shared purpose.

They also dig into patterns that keep workplaces stuck, including ego, attachment, and drama-driven behaviours, introducing the drama triangle and the “winner’s triangle” as tools for healthier interactions. Marcus shares a simple awareness exercise to notice complaining, blame, and rescue dynamics, and outlines what great managers should be hired and rewarded to do: bring in diverse talent, coach rather than tell, remove obstacles, provide resources, and lead inclusively.